WiFi Troubleshooting Guide

There can be a few factors surrounding WiFi connection issues. Below is a list of troubleshooting
tips and tricks on getting your WiFi connection up and running.

#1 Let’s get into the basics


Please ensure…

a) your Biopod is within 10 meters of your router, this helps ensure a strong connection between your Biopod and your home WiFi.
b) your smartphone is as close as possible to your Biopod for a faster more efficient connection.
c) your data on your mobile device is turned off during the connecting process.
d) your Biopod app is up to date. If you’re unsure on how to do this, please download our Complete WiFi Setup Guide.
e) your Biopod’s firmware is up to date. If you’re unsure on how to do this, please download our Biopod Firmware Update Guide.
f) your WiFi network is 2.4 GHz. If you’re unsure on how to check this, please contact your ISP (Internet Service Provider).
g) your WiFi security encryption type is WPA2-PSK. Recommended encryption is AES, using TKIP might cause potential issues. If you’re unsure on how to do this, please download the guide here.
h) your router is compatible. If you’re unsure please see the list(s) below.
i) your cache has been cleared and data has been erased. If you’re unsure on how to do this, please download download the guide here.

 

#2 If you have done all of the above and still cannot connect via WiFi, please follow instructions below:


Quick Solutions:

  • Rebooting/Resetting your wireless router. Simply turn-off your wireless router, wait 60 seconds and turn it back on.
  • Uninstalling & Re-installing your Biopod app
  • Don’t forget to turn off your data while trying to connect your device to your unit!


Affected products:
 Biopod Eden, Biopod Terra, Biopod Aqua, Biopod Aqua II, Biopod Grand

The following settings can help improve performance of your Biopod to App connection, your Biopod’s camera speed/quality and more! These settings can also resolve any WiFi connection issues you may be experiencing.

If you haven’t had issues in the past in regards with setting up your WiFi connection, you most likely
won’t need to make any of the changes below.

Please ensure your network and router are compatible with Biopod.

Supported Networks: 2.4GHz

How do I find the type of network I am using?
Because every router is different, the easiest way to know whether or not you’re running on 2.4GHz network is
to contact your internet service provider. The second option would be to get access to your router’s configuration settings.

Routers: There are a few routers that are not compatible with Biopod products or that may cause issues connecting or performance issues along the way. Find these lists below.

How do I find my router’s information/manufacturer?
Your router’s brand, model number and information can be found on the router itself.

Router Tips & Tricks:

Download the manual for your router
The easiest way to ensure your router is compatible with Biopod as well as how to access the router’s settings would be to download the manual for your router. Typically the manual can be downloaded from the manufacturer’s website. Be sure to download the manual for your router with the correct model number as the manuals may vary.

Update your router’s firmware
Please ensure to install the latest software updates for your router.  The easiest way to know if there are any updates for your router and model number is to visit the manufacturer’s website. Please also double check your router’s manual for any instructions on installation/updates.


Some routers may not be compatible with Biopod. Potentially incompatible routers include, but are not limited to, the following:

2Wire routers
3800HGV-B

Actiontec routers
M1424WR Rev. E

Belkin routers
F9K1001
F9K1002
F5D8230-4
F5D8233-4

BT routers
Business Hub 3
Home Hub 3

Cisco/Linksys routers
WRT110
E1200
WRT160N
WRT320N
WRT54G
WRT54G2
WRT54GL
WRK54G

D-Link routers
DAP2553
DI-524

Netgear routers
DGN1000
WNDR3300
WNDR3400
WNDR3700
WNDR3800
WNDR4000
WNR2000
WNR3500L
WNDAP360
WPN824v3

uBee routers
DDW365

Routers that may cause connection issues/slower performance including but not limited to the following:

Asus routers
RT-N10
RT-N66U
WL-330N

Cisco routers
WRT100
WRT110
WRT160N V3
WRVS4400N V2
D-Link routers
DAP-1360
DIR-605L
DIR-625-2
DIR-636L
DIR-651

Encore routers
ENHWI-AN3

Engenius routers
ESR7750

Hawking routers
HWRN2

Netgear routers
JNR3210
WNR834B
VMDG490

Planex routers
CQW-MR500

Sapido routers
GR-1733

Westell routers
7500

Zuni Digital routers
ZGR304F
ZR301F

ZyXEL routers
WAP3205
NBG4615

 

#3 WiFi Interference

If you’re having issues connecting your Biopod to your home WiFi or your Biopod app to your unit you may be experiencing some WiFi interference.

What is WiFi interference?
Walls, floors and ceilings can cause WiFi signal blockages. Appliances and electronics emitting radio frequency can also contribute to a slow internet connection, connectivity issues, slower app performance, slower camera performance or a decrease in quality as well as slower app updates and firmware/software updates.

Other objects/materials contributing to WiFi interference:

  • Concrete beams, walls..etc
  • Brick and metal
  • Large furniture (bookshelves, filing cabinets..etc)

Troubleshooting:

  • Adjusting your router’s antennas to point towards your Biopod
  • Moving your wireless access point/router
  • If unscaped Biopod, potentially moving your unit closer to your router can resolve the issue
  • Unplug/disconnect/turn-off other electronics that may be interfering with your connection
  • Installing a range-extender or repeater can solve WiFi connectivity issues in relation to interference