Biopod 1 Year Limited Parts Warranty


Your Biopod is guaranteed for 1 year from the date of purchase provided that the following conditions are met: 1) Your Biopod must be placed on a surface that is flat and levelled and able to withstand the weight of the Biopod when filled with water, gravel etc. and 2) The Biopod was never lifted or moved when it contains water.

This guarantee covers leakages arising from either faulty materials or workmanship but excludes aquarium breakage due to misuse, chips, stress cracks caused by improper support or other breakage. The warranty covers electronic components including pumps, fans and camera. Your warranty does not cover any damages that are caused from water damaging any electronic component. Please take care to always make sure that water is not present while handling sensitive electronic components. The warranty coverage excludes problems or malfunctions that arise from misuse, UV CCFL Light, plants, animals, and problems that arise from a poor Wi-Fi or internet signal. If at some time in the future you have cause to claim under this guarantee, you will need to provide proof and date of purchase. Please ensure you retain your receipt for this purpose. This guarantee does not affect your statutory rights. Biopod Systems Inc. wishes you many hours of enjoyment with your Biopod.

Please call 1-888-349-5648 or email hey@biopod.com for all warranty related questions and claims.


For Authorized Service please return (well packaged and by registered post) to the address below enclosing dated receipt and reason for return. All shipping charges are at the cost of the sender. If you have any queries or comments about the operation of this product, please let us try to help you before you return the product to your retailer or Biopod. Most queries can be handled promptly with a phone call, visiting our support pages www.biopod.com/support or www.biopod.in/support or viewing one of our videos at www.youtube.com/biopod . If you call (or email), please have all relevant information such as model, serial number, age of product, details of set-up, as well as the nature of the problem.

CANADA: Biopod Systems Inc, Consumer Repair, Suite 110, 3442 118 Avenue SE, Calgary AB T2Z 3X1. 1-888-349-5648 between 9:00 a.m. and 4:30 p.m. Mountain Standard Time.

INDIA: Vision Aqua, 2A Elgin Road, Kolkata 700020, West Bengal, India. Write to us at service@biopod.in or call +91 98317 65556, +91 98313 65556.